Return & Refund Policy
Products sold are guaranteed to be fresh upon delivery.
For faulty products, kindly provide:
1) Photo evidence
2) Proof of purchase (for example, Screenshots of order/invoice, payment information, etc.)
3) Contact us at +6016-259 4200 to let us know your request for a refund or exchange within 24 hours.
We will notify you once we have received and inspected supporting materials and understand the chronology of handling the product. We will then let you know whether the refund or exchange is approved. If approved, we will replace the faulty products and resend them at no extra cost. We will proceed with a refund if the faulty product is out of stock.
Pappafish reserves the right to change these terms and conditions at any time without prior notice.